Recently asked questions
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No, it's not necessary to create an account to shop in the Pure PMU store. You can also checkout as a guest. However, having an account offers several benefits:
- Order history and status: View your previous orders and their status.
- Faster checkout: Save your shipping and billing information for a faster checkout process.
- Reorder: Easily reorder your previous purchases.
- Manage payment methods: Save and change your preferred payment method.
Open your account with us today and enjoy all these benefits and more. However, if you choose to checkout as a guest, you won't be able to take advantage of the above benefits.
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We typically process and ship orders within 1 to 2 business days after receipt of payment. Please note that business days do not include weekends or holidays.
If you choose to pay in advance by bank transfer , it may take a few additional business days for the payment to reach us, which could delay the processing of your order.
We appreciate your patience and understanding, especially during new product launches or peak seasons when there may be temporary processing delays. Rest assured, our team is working diligently to fulfill your order as quickly as possible.
Shipping confirmation and tracking:
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number so you can track the progress of your delivery. -
We offer a variety of payment methods to make your purchase as convenient and secure as possible:
- Credit cards: VISA, Mastercard, American Express (AMEX) and UnionPay.
- Bank transfers: Please note that international transfers may incur transaction fees , which you will be responsible for. To ensure smooth processing of your order, please include your order number as the reference .
- Digital payment options: PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Bancontact and eps transfer.
- Installment payment
Once we receive your payment, your order will be processed and shipped immediately . If you choose to pay in advance via bank transfer , please note that it may take a little longer for your payment to be posted to our account.
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We sincerely apologize for the inconvenience caused by the missing item in your order. We understand how frustrating this can be and are committed to resolving the issue as quickly as possible.
At Pure PMU-Shop, we take great care and accuracy seriously and regret that we made a mistake in this case. Should we have made a mistake, we will ship the missing item to you promptly and at no additional cost .
If your package was damaged or opened upon delivery , please contact us within 8 days of receiving the delivery at office@pure-pmu.com and provide the following information:
- Invoice or order number
- Photo of the outer carton showing any damage or signs of tampering
This information will help us investigate the issue further and find a quick solution. Thank you for your understanding and patience.
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Yes, some of our popular items are regularly restocked. Availability depends on our suppliers' stock levels and demand. If an item is out of stock, you can sign up for a back-in-stock notification directly on the product page. Simply enter your email address, and we'll let you know when the item is back in stock.
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Yes, we offer an affiliate program! Become part of our network and earn commissions by promoting our products. As an affiliate partner, you will receive a unique referral link and access to a variety of marketing materials to effectively share our products with your audience.
Whether you're an influencer, blogger, or content creator, our affiliate program is designed to help you monetize your platform while recommending high-quality products.
You can find us here
Address & Contact
Pure PMU
Traunuferstraße 28, 4052 Ansfelden, Austria
office@pure-pmu.com
+43 660 7020 569
